What Happens At An Orthodontist Consultation?

Whites Dental Waterloo

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Whites Dental Marble Arch (W2)

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Booking an orthodontist consultation is often the point where online research turns into a real decision.

Up until then, most people are comparing options, reading about braces or aligners, and trying to work out whether their teeth are a simple cosmetic concern or something that needs more specialist attention. The consultation is where that uncertainty starts to clear.

For some patients, the main worry is not the treatment itself but the appointment. They want to know what will actually happen, whether it will hurt, whether they will get answers straight away, and whether they are expected to commit there and then.

That is why understanding the consultation process matters.

A good orthodontist consultation should feel informative, not pressured. It should help you understand your teeth, your bite, your treatment options, and what the next step would realistically look like if you choose to move forward.

In this guide, we explain what happens at an orthodontist consultation, what patients can expect before, during, and after the appointment, and what questions are worth asking while you are there.

Quick Answer: At an orthodontist consultation, the orthodontist will usually assess your teeth and bite, discuss your concerns, explain suitable treatment options, and outline likely timings and costs. Some consultations may also involve scans, photographs, or X-rays where needed. If you are considering free orthodontic consultation London options, the appointment should help you understand whether braces or aligners are appropriate for your case before treatment begins.

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🔑 Key Takeaways

  • An orthodontist consultation is designed to assess your teeth, bite, and treatment suitability
  • You should expect discussion of your concerns, examination of alignment, and explanation of possible treatment options
  • Some consultations may also involve scans, photographs, or X-rays where needed
  • A good consultation should explain likely treatment times, costs, and the role of retainers afterwards
  • You should not feel pressured to commit on the spot
  • Both adults and parents booking for children can use the consultation to get clarity before deciding on treatment


Orthodontic treatment in London at Whites Dental

🧭 Jump to:

What Is An Orthodontist Consultation?
What Happens During The Consultation?
Will You Get Scans Or X-Rays?
What Questions Should You Ask?
What Happens After The Consultation?
FAQs

What Is An Orthodontist Consultation?

An orthodontist consultation is the first appointment where your teeth, bite, and treatment goals are assessed in more detail.

It is not just a quick look at whether teeth are crooked.

A proper consultation is usually used to understand:

  • What concerns you have about your teeth or bite
  • Whether the issue is mainly cosmetic, functional, or both
  • Which treatment options may be suitable
  • How long treatment could take
  • What the next steps would be if you decide to continue

This is often the point where a patient moves from general curiosity to a clearer treatment plan.

Why The Consultation Matters

Without a proper consultation, it is difficult to know:

  • Whether braces or aligners are suitable
  • Whether bite problems are involved
  • Whether the case is straightforward or more complex
  • What a realistic treatment timeline looks like

That is why the consultation is such an important part of orthodontic care rather than just an admin step.

What Happens During An Orthodontist Consultation?

Most orthodontist consultations follow a fairly structured pattern, even if the details vary slightly from clinic to clinic.

Patients can usually expect some combination of the following:

  1. A discussion about your concerns
  2. An examination of your teeth and bite
  3. A conversation about suitable treatment options
  4. An outline of possible timelines and fees
  5. An explanation of the next step if you want to proceed

The appointment should help you understand both the problem and the possible route forward.

Consultation Stage What Usually Happens Why It Matters
Initial discussion You explain what is bothering you or what you hope to improve Helps the orthodontist understand your goals
Clinical assessment The orthodontist checks your teeth, spacing, crowding, and bite Identifies what is actually happening clinically
Treatment discussion Possible systems such as braces or aligners may be discussed Shows which options may suit your case
Planning and next steps Timelines, likely costs, and whether more records are needed may be explained Helps you decide whether to move forward

Will The Orthodontist Look At More Than Just Crooked Teeth?

Yes, they should.

Even if your main concern is cosmetic, an orthodontist will usually also assess:

  • How the upper and lower teeth meet
  • Whether there is crowding or spacing
  • Whether the bite suggests deeper orthodontic issues
  • Whether treatment needs to focus on function as well as appearance

This is one of the reasons a consultation can be so useful. A case that looks simple to a patient may be more nuanced once the bite is assessed properly.

What Will The Orthodontist Ask You?

Most orthodontists will ask questions designed to understand both your concerns and your goals.

Common questions may include:

  • What is bothering you about your teeth or bite?
  • Have you had orthodontic treatment before?
  • Are you mainly concerned about appearance, function, or both?
  • Are you interested in braces, aligners, or open to either?
  • Do you have a preference for discreet treatment?

For parents booking for a child, the discussion may also cover growth, development, timing, and whether treatment should begin now or be monitored first.

Will You Have Scans, Photographs, Or X-Rays At An Orthodontist Consultation?

Sometimes yes, but not always all at once.

Some consultations are mainly used for initial assessment and discussion. Others may include additional records if the clinic needs more detail to plan treatment properly.

That can include:

  • Digital scans
  • Photographs
  • X-rays where clinically needed

These records can help the orthodontist build a more complete understanding of the case.

Why Records May Be Needed

Scans, photographs, or X-rays may be useful because they can help with:

  • Assessing tooth position in more detail
  • Looking at bite relationships more accurately
  • Planning how teeth may need to move over time

Not every consultation will feel highly technical, but it is normal for planning records to form part of the process if treatment is likely to proceed.

If you are researching orthodontist in London options, it can be helpful to check whether the clinic explains clearly what the first appointment includes.

Will You Find Out Which Treatment Is Right For You At The Consultation?

In many cases, yes.

A consultation should help you understand which options appear suitable and why.

That may include discussion of:

  • Clear aligners
  • Metal braces
  • Ceramic braces
  • Damon braces

You may not leave with every final detail confirmed on the spot, especially if extra records are needed, but you should usually leave with a much clearer sense of the likely route.

Should You Expect A Recommendation?

Yes, usually.

A useful consultation does not just list options. It helps explain:

  • Which treatments seem suitable
  • Why one may be preferred over another
  • Whether the case is simple or more complex than expected

If treatment recommendations feel vague or overly sales-driven, that is not especially helpful.

What Questions Should You Ask At An Orthodontist Consultation?

A consultation works best when patients ask questions too.

Useful questions may include:

  • What is the main issue with my teeth or bite?
  • Is this mainly cosmetic, or is function involved too?
  • Which treatments are suitable for me?
  • How long might treatment take?
  • Will I need retainers afterwards?
  • What is included in the quoted cost?

These questions help you compare providers more confidently and understand whether the consultation is giving you real clarity.

A strong related read here is Questions To Ask Before Choosing An Orthodontist.

Should You Bring Notes To The Consultation?

Yes, that can be very helpful.

It is easy to forget what you wanted to ask once the appointment starts. A short list on your phone can help you cover:

  • Your main concern
  • Any bite issues you have noticed
  • Your questions about treatment visibility or timing
  • Your questions about costs and retainers

Will An Orthodontist Consultation Hurt?

No, the consultation itself is not usually painful.

The orthodontist is generally assessing, discussing, and planning rather than carrying out treatment at that stage.

Patients may feel:

  • A little nervous beforehand
  • Some awkwardness from having the teeth and bite examined closely
  • Curiosity or uncertainty about what they will be told

But the appointment itself is normally designed to be informative rather than uncomfortable.

Do You Have To Start Treatment Straight After The Consultation?

No, not necessarily.

A good consultation should help you understand your options. It should not make you feel pressured to commit immediately.

Many patients use the appointment to:

  • Confirm whether treatment is worthwhile
  • Compare braces and aligners
  • Think about timing and affordability
  • Decide whether the provider feels right for them

That is completely normal.

What Happens After An Orthodontist Consultation?

What happens next depends on what the consultation shows and whether you want to move forward.

After the appointment, patients may:

  • Take time to think about the recommendation
  • Review the likely costs and treatment plan
  • Book the next step for records or treatment setup
  • Decide to monitor things for now rather than start immediately

The consultation should leave you with enough information to make an informed decision rather than guessing.

What Should You Leave The Consultation Knowing?

Ideally, you should leave understanding:

  • What the orthodontic issue is
  • Whether treatment is recommended
  • Which treatment route seems most suitable
  • How long treatment may take
  • What the likely next step is

If you leave more confused than when you arrived, the consultation has probably not done its job very well.

If you want to compare this with other decision-stage guidance, it also links naturally with How To Find The Best Orthodontist Near You.

FAQs: What Happens At An Orthodontist Consultation?

Patients often feel unsure about what actually happens at the first appointment, especially if they have never seen an orthodontist before. These are some of the most common questions people ask before booking.

What Happens At An Orthodontist Consultation?

An orthodontist consultation usually involves discussion of your concerns, an examination of your teeth and bite, and an explanation of which treatment options may be suitable for your case.

Will The Orthodontist Check My Bite As Well As My Teeth?

Yes. A proper consultation should assess how your upper and lower teeth meet, not just whether the front teeth look crooked.

Do You Get Braces At The First Orthodontist Consultation?

Usually not. The first consultation is normally used for assessment, discussion, and planning rather than starting treatment on the same day.

Will I Need Scans Or X-Rays At My Orthodontist Consultation?

Possibly. Some consultations include scans, photographs, or X-rays where needed, while others begin with assessment and discussion before further records are taken.

Does An Orthodontist Consultation Hurt?

No. The consultation itself is not usually painful because it is focused on assessment and advice rather than active treatment.

Will I Find Out Which Treatment Is Right For Me?

In many cases, yes. The consultation should help you understand which treatments may suit your teeth and bite, although some cases may need further records first.

Can I Ask Questions About Cost And Retainers At The Consultation?

Yes. In fact, you should. It is sensible to ask about costs, timelines, treatment options, and what happens after treatment ends.

Do I Have To Decide On Treatment At The Consultation?

No. A good consultation should give you clarity, not pressure. Many patients take time to think before moving forward.

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Looking For A Free Orthodontic Consultation In London?

If you are trying to work out whether braces or aligners are right for you, the consultation is the best place to start. It gives you the chance to understand your teeth, your bite, and your realistic treatment options before making any commitment.

At Whites Dental, patients can explore orthodontist in London treatment options for adults, teenagers, and children, with advice on Invisalign, metal braces, ceramic braces, and Damon braces.

Whether your concern is mild crowding, a bite issue, or simply wanting more clarity before taking the next step, a proper orthodontic consultation can make the whole process feel far more straightforward.

  • ✅ Specialist-led orthodontic assessments
  • ✅ Invisalign and fixed brace options
  • ✅ Adult and child suitability
  • ✅ Central London clinic locations

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Whites Dental
Privacy Overview

Whites Dental (“we”, “us” or “our”) are committed to protecting and respecting your privacy.

The practice respects your privacy and is committed to protecting your personal data. This Privacy Policy sets out how we will do this, taking into account data protection laws as well as our professional guidelines and requirements.

The data controller is Whites Dental; the Information Governance Lead is Deepa Chopra.

This Privacy Policy is available on the practice website at www.whitesdental.co.uk/privacy-policy, by email if you contact [email protected] or by calling the practice on 0204 527 3210.

This policy (together with our Cookies Policy) sets out the basis on which any personal data we collect, or that you provide to us, will be processed by us. It does not include data where the identity has been removed (i.e. anonymous data).

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you by, for example, recommending the most relevant treatment and ensuring your safety by taking your medical history.

The categories of data we process

  • Contact data (such as name, address, email address, telephone number) for the purposes of corresponding with you, for example, regarding your appointments and treatment.
  • Contact data (such as name, address, email address, telephone number) for the purposes of direct mail/email/text/marketing.
  • Special category data concerning health (including health records, medical history, medication, your doctor’s name and address, warning cards or bracelets, alcohol and drug use) for the purposes of the delivery of safe health care.
  • Treatment data (such as photos, moulds, X-rays, clinical findings) for the purposes of providing you with the best treatment.
  • Financial data (such as credit card details, bank account information, credit history, employment status) for the purposes of processing your payment for treatment(s).
  • Usage data (such as information about how you use our website, products and services) for the purposes of improving the way we provide our treatment and services.

The ways we collect information about you

We may collect and process the following data about you in operating the website and performing any of our services and treatment(s):

Direct
  • Information you give us (including information you give to our Clinical Lead, Specialists, Dentists, Hygienists and Orthodontic Therapists who are contracted to work for us). You may give us information about you by filling in forms on our website www.whitesdental.co.uk or by corresponding with us by phone, email, in person or otherwise.
  • Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list.
Automatic
  • Information we automatically collect about you. With regard to each of your visits to our website we may automatically collect the following information:
  • Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plugin types and versions, operating system and platform; and
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers), and methods used to browse away from the page and any phone number used to call our customer service number.
From third parties
  • Our Clinical Lead, Specialists, Dentists, Hygienists and Orthodontic Therapists are third parties working for us as contractors, however, they are contractually bound to us with regard to obligations of confidentiality in the same way as our employees and by professional obligations of confidentiality.
  • You may have been referred to us for treatment from Invisalign and we will therefore receive contact data, special category data concerning health, treatment data and/or financial data from them.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide.
  • We are also working closely with third parties (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
  • We use third-party analytics services (such as Google Analytics) to evaluate your use of the website, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to our website and internet usage. These third parties use cookies and other technologies to help analyse and provide us with data.

How we share data with third parties

We may share your Contact data, special category of data relating to health, Financial data, Treatment data and/or Usage data with selected third parties including:

  • Our Clinical Lead, Specialists, Dentists, Hygienists and Orthodontic Therapists.
  • Private health insurance companies (at your request if you are using private health insurance).
  • Credit reference agencies.
  • Equipment providers and laboratories such as Align Tech, Nimrodental, and Ashford Orthodontics.
  • Professional compliance organisations such as BDA.
  • Data storage and transfer platforms such as Microsoft Sharepoint and Dropbox.
  • Our payment platform Natwest.
  • Our practice management and CRM software providers Pearl.
  • Our live chat provider Quriobot.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others such as Facebook.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site such as Google.

This is a list of the main third parties with whom we share your personal data. If you would like a full list of third parties who process your data, and their contact details, please contact us using the details set out above.

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential.

If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain your consent before the referral is made and the personal data is shared.

The website may include links to third party websites, plugins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Data transferred outside the EU

  • Personal data is stored in the EU whether in digital or hard copy format.
  • Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield.

Lawful basis for processing personal data

The lawful bases for processing personal data (including providing your personal data to third parties) are:

  • Consent of the data subject for data relating to treatment, care, our services, processing payment, credit checks, marketing and reviews, improving our services and improving our website (including using data analytics). This will also apply to the storage of personal data for these purposes.
  • Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract such as the provision of the services by us.
  • Processing is necessary to comply with a legal obligation such as financial, tax and contractual laws.

For consent relating to children and people who may not have mental capacity to give consent, please contact us using the details above for a copy of our Safeguarding and Mental Capacity policies.

The reason for processing special category data such as patients’ health data is:

  • The processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional; and
  • Data is processed by or under the responsibility of a professional subject to the obligation of professional secrecy under Union or Member State law or rules established by national competent bodies or by another person also subject to an obligation of secrecy under Union or Member State law or rules established by national competent bodies.

Purposes for processing personal data

We (and the third parties listed above) process your personal data for the following purposes:

  • To provide you with our services.
  • To discuss relevant treatments.
  • To provide a safe working environment for staff, contractors and patients.
  • To check your employment and financial status for payment plans.
  • To process payments.
  • To keep you informed of our latest offers, other services we provide and general marketing activities.
  • To obtain reviews and feedback on your experience of our services.
  • To store our data.

If you would like more information about how your data is processed please contact us by using the details set out above.

Data retention

The retention period for special category data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention periods for other personal data is two years after it was last processed.

You will receive marketing emails until you unsubscribe, either by contacting us or by clicking on the unsubscribe link at the bottom of the email. For details of other retention periods please contact us using the details set out above.

Your personal data rights

You have the following personal data rights:

  • The right to be informed.
  • The right of access to your personal data, which enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • The right to rectification of your personal data that you consider to be inaccurate. This enables you to have any incomplete or inaccurate data we hold about you corrected.
  • The right to erasure. This enables you to ask us to delete or remove your personal data (however clinical records must be retained for a certain time period).
  • The right to restrict processing. This gives you the option to ask us to suspend the processing of your personal data e.g. if you want us to establish the data’s accuracy or you do not want us to erase it.
  • The right to data portability. If you request us to do so, we will provide to you, or a third party of your choice, your personal data in a commonly used, machine-readable format.
  • The right to object. This enables you to object to the processing of your personal data if you feel it impacts on your fundamental rights and freedoms, however, in some cases, we may have compelling legitimate grounds to process your information which can override your right to object.
  • The right to request confirmation as to whether or not your personal data is being processed.
  • The right to not have a decision made about you based solely on automated processing.

You have the right to withdraw consent at any time. If you request us to do so, we will no longer process your data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we will not be able to provide you with the services. You have the right to obtain a free copy of your patient records within one month of submitting a request.

If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month of submitting a request, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.

We have carried out a Privacy Impact Assessment and if you would like a copy please contact us using the details set out above.

If you wish to exercise any of the rights set out above, in the first instance, please contact us using the details set out above.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Further details of these rights can be obtained on the Information Commissioner’s website.

Data security

We have put in place appropriate security measures to prevent your personal data from being lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Comments, suggestions and complaints

Please contact the practice for a comment, suggestion or a complaint about your data processing at [email protected], or 0204 527 3210 or by writing to or visiting the practice. We take complaints very seriously.

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also find other contact options here. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.

Marketing by us

We offer individuals real choice and control. Our consent procedures put individuals in charge to build customer trust and engagement.

Our consent for marketing requires a positive opt-in, we don’t use pre-ticked boxes or any other method of default consent. We make it easy for people to withdraw consent, tell you how to and keep contemporaneous evidence of consent. Consent to marketing is never a precondition of a service.

You will receive marketing communications from us if you have requested information from us or if you have signed up via our contact form on the website and, in each case, you have not opted out of receiving that marketing.

Marketing by third parties

We do not share your data with third parties for marketing purposes.

Opting out

Where you opt-out of receiving these marketing messages, this means that you may not receive messages relating to your appointments or treatment so please let us know by using the details set out above if you would like to continue to receive messages about your appointments and treatment.